Shipping & Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging with all seals intact. Due to the nature of fragrance products, we cannot accept returns on opened or used items for hygiene and safety reasons.

Returns will only be accepted if the product is in its original, unopened condition with all packaging, seals, and labels intact. The fragrance bottle must not have been sprayed, tested, or tampered with in any way. Items that show signs of use, damage, or missing components will not be eligible for return. We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact our customer support team within 14 days of receiving your order. Provide your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide you with a return authorization and instructions on how to send the item back. Please ensure the product is securely packaged to prevent damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

We currently do not offer direct exchanges. If you would like a different product, please return the original item following our return process and place a new order for the desired fragrance. This ensures you receive your preferred product as quickly as possible. If you received a damaged or incorrect item, please contact us immediately so we can arrange a replacement at no additional cost to you.

Certain items are not eligible for return due to hygiene and safety regulations. These include opened or used fragrances, gift sets with broken seals, and promotional or discounted items marked as final sale. Additionally, personalized or custom-engraved products cannot be returned unless they arrive damaged or defective. Please review your order carefully before completing your purchase.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund. Shipping costs are non-refundable unless the return is due to our error or a defective product.